The front office that never closes.
The Pilot Assistant answers families’ questions at any hour, using only your handbook, calendar and policies. It cites its sources, replies in the family’s language, and hands anything sensitive to your staff.
- Answers from your content only
- Hands off to staff
- Any language
Pilot Assistant
Harborview Academy
Family asks: What time does bus 14 pick up on Maple Street?
Pilot Assistant answers: Bus 14 stops at Maple St. & 3rd Ave. at 7:05 a.m. and drops off there at 3:40 p.m. You can track it live in the transportation portal.
Source · Transportation — Route 14
Try a question
Your staff answer the same questions all day — and families still wait.
“By 8:15 the phone lines are full of bus and lunch questions.”
“Prospective families ask about tuition at 10 p.m. We reply the next afternoon.”
“The answer is on the website. Families just can’t find it.”
A generic chatbot
- Guesses from the open internet
- No sources, so no way to check
- Tries to handle sensitive topics itself
- Out of date the moment your calendar changes
The Pilot Assistant
- Answers only from content you approve
- Cites the page or policy behind every answer
- Routes sensitive topics to the right person
- Updates itself when your CMS content changes
Live in days, smarter every week.
- 1
Train
Connect your handbook, calendar, menus, FAQs and policies.
- 2
Set guardrails
Choose tone, off-limits topics and who gets each handoff.
- 3
Deploy
Switch it on across your website, app and email.
- 4
Learn & improve
See what families ask most, and spot pages that need clearer answers.
What’s included
Grounded answers
Every reply comes from your approved content, with the source linked.
Safe handoffs
Bullying, safety and health questions go straight to a person.
Every language
Families ask in their language and get answers in it.
Admissions mode
Answers prospective families and books tours after hours.
Your voice
Set the tone, name and personality to match your school.
Question insights
Top questions, unanswered gaps and trends — in one report.
Why it matters to your team
School leadership
Give staff hours back without cutting service.
IT & technology
Uses your CMS content — nothing to sync, nothing to maintain.
Marketing & admissions
Answer prospective families the moment they’re interested.
Questions about the Pilot Assistant
Works with the rest of the platform
Ask it about your own school.
In the demo we’ll train the assistant on your handbook, live.